Question 1

Do you deliver outside Gauteng?

Accepted Answer

Yes. We dispatch from Brakpan to all nine provinces using insured freight partners, with scheduled weekly routes to major industrial centres.

Question 2

How long does a quotation take?

Accepted Answer

Standard quotations are issued within 24 business hours. Complex project bills of materials may take up to 48 hours where sourcing is required.

Question 3

Can I order if I am not a registered business?

Accepted Answer

Absolutely. We supply trade, contract and retail customers. Individual customers can buy online or at the branch.

Question 4

Do you offer account facilities?

Accepted Answer

Yes, 30-day accounts are available to approved businesses. Contact our sales desk to request a credit application.

Question 5

Are your products SABS compliant?

Accepted Answer

Where a South African standard exists for a product, we supply compliant stock and can provide certificates and test reports on request.

Question 6

Can you supply an item that is not listed online?

Accepted Answer

Yes. Our online range is a sample of what we stock and source. Send a quotation request with the specification and we will price it.

Question 7

What payment methods do you accept?

Accepted Answer

EFT, card payments at the branch and approved account terms. Proforma invoices are issued for prepayment orders.

Question 8

Do you install what you supply?

Accepted Answer

We offer civil and engineering installation crews, product service extensions such as hose crimping and cable cutting, plus maintenance packages.

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